Client Review on Yext, Inc

Feedback:

YEXT continues to disappoint. YEXT has somehow published the wrong info on 3 of my clients that their software grabbed, so for a yacht broker, they publish the info about a garage door repair company. Last week it was a criminal defense attorney publishing info about a Special Event business. After auditing all of the online directories my yacht broker was signed up by YEXT and to make sure the info was all correct, I found 4 listings still publishing the wrong address and phone numbers. The Law firm saw the mis information and immediately fired me. YEXT wants me to reactivate the Law firm, (pay them again) in order to correct their mistake. YOU MUST go through every listing they Publish and verify they are sending out the correct info. Every time you make a change to your clients info, you will manually have to check each and every listing to insure it is correct. When you discover mistakes, you email their support team because they never answer their phones. they are in a lot of meetings. Call your account rep and their voice mail box is always full. So you email YEXT partner support and you receive canned email responses that don't help. When you do get an email to acknowledge the problem, it gets escalated to another team that never follows up, or fixes it. From my personal experience with YEXT, they are not a good business for SEO people and when they make mistakes, it actually hurts your clients SEO ranking.