Last updated: August 1, 2017

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Best

Top 10 Reputation Management Companies In Australia

Best Reputation Management Companies and Firms in Australia - August 2017

UPWARD
TREND
DOWNWARD
TREND
NO
CHANGE
 
 

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

Needs Analysis

Strategy Development

Responsiveness

Monitoring

Reporting

Overall Score

0
100
 
G
VG
E
 

Change in Rank

Leaders

1

Boostability

Australia Division

Kelly Shelton
800-261-1537
More info

Visit Website

2009

Above $10 million

465

7500+

92%

L

J.D. Power, Fieldstone Homes, Dexter Law, Alegria Shoes, Artbeats

 

100

 

100

 

100

 

100

 

100

100%

NC

 

2

VJG Interactive

St. Georges Terrace, Australia

Sabah Noor
+61-2-8880-0901
More info

Visit Website

2006

Above $10 million

150+

600+

98%

L

Subway, ACE Hardware, Werth Reality, Studio 8, Circuit City

 

99

 

98

 

100

 

99

 

100

99.2%

NC

 

3

iCrossing

Australia Division

Nick Brien
214-210-6800
More info

Visit Website

1998

Above $10 million

55

100+

90%

H

Toyota, The Coca-Cola Company, The LEGO Group, Bank of America, Mastercard

 

96

 

98

 

99

 

98

 

100

98.2%
Increased +5

+5

 
Strong Performers

4

WebiMax

Australia Division

Ken Wisnefski
855-412-1892
More info

Visit Website

2008

Above $10 million

100+

400+

97%

M

Neopost, Blue Mercury, Quaker, Meredith, Carrier

 

97

 

98

 

97

 

99

 

95

97.2%

NC

 

5

iProsites

Australia Division

Arion Gnotta
951-536-1420
More info

Visit Website

2004

$1 million - $3 million

15

138

85%

H

KSP Consulting Engineers, Inc.

 

97

 

96

 

97

 

96

 

97

96.6%
Decreased -2

-2

 

6

Bruce Clay Australia

Sydney, Australia

Bruce Clay
61-292521700
More info

Visit Website

1996

$5 million - $10 million

26

150+

90%

H

Edmunds, Turner Broadcasting, AT+T, Direct Brands, CondeNet

 

95

 

97

 

96

 

98

 

94

96%

NC

 
Contenders

7

iProspect

Australia Division

Jeremy Cornfeldt
617-449-4300
More info

Visit Website

1996

Above $10 million

50+

150+

92%

H

Yellow Book, Allegis Group, Circuit City, Delta, Avis

 

94

 

96

 

94

 

97

 

95

95.2%
Increased +3

+3

 

8

Engage ORM

Melbourne, Australia

Gerry McCusker
61-407805070
More info

Visit Website

2008

$1 million - $3 million

19

140

86%

M

Dairy Australia, Malvern Star, Coles Giant Gift Card Giveaway, NAB

 

94

 

95

 

94

 

95

 

96

94.8%
Decreased -1

-1

 

9

Reputation Australia

North Sydney, Australia

Steve Cropper
61-411486914
More info

Visit Website

2007

$1 million - $3 million

26

150+

83%

L

Confidential.

 

93

 

96

 

94

 

94

 

94

94.2%

NC

 

10

Australia Division


More info

Visit Website

H

 

93

 

93

 

93

 

94

 

95

93.6%

NC

 
Evaluation Criteria: Best Reputation Management Companies and Firms in Australia
Needs Analysis Identifying Your Needs

Understanding the needs of the buyer is one of the most important aspects during our evaluation of reputation management companies. A reputation management company cannot effectively serve their client if they donít understand the needs and expectations of a client. Furthermore, it is important for the vendor to intimately understand a brandís values and overall reputation within the industry to serve them better.

Strategy Development Create Effective Strategies

We believe it is important for effective online reputation management companies to have an internal vision for the future of their company. We recommend companies that not only produce effective reputation management services, but have a vision for how they can improve upon the services which they offer. During our analysis, we determine which companies are aiming to grow and expand their reach.

Responsiveness Fast Response Times

It is important to ensure the reputation management company a buyer is selecting is dependable in multiple ways. The vendors we recommend have a history of being available to their clients at all times while being ahead of the curve in terms of news and information which may be breaking at the time. Our analysis delves into how the vendor continues to monitor and react to situations on behalf of their client.

Monitoring Effective Monitoring Systems

The overall performance of a reputation management company is measured in terms of how well they are able to assist their clients in creating and maintaining a positive image across different channels in addition to how well they are able to react to specific situations. Their ability to rectify a situation and create a positive image after a negative one has been portrayed is a key aspect of our analysis in regards to performance.

Reporting In-Depth Reports & Metrics

The service component deals with how different vendors communicate with their clients, how they report to their clients, and how they generally provide their service. Each of the vendors we recommend have an understanding of the expectations of their clients and generally portray a sense of professionalism. Recommended vendors often have a code of conduct they abide by to ensure the best quality service available.

 
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