VIEW RANKINGS FOR BEST COMPANIES BY PRACTICE AREA:
Our Selection Process For
Best Reputation Management Software

Last updated: December 1, 2018

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Best

Top 10 Best Reputation Management Software

Best Reputation Management Software - December 2018

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

Usability

Usability

Features

Features

Accuracy

Accuracy

Stability

Stability

Support

Support

Overall Score

0
100
 
G
VG
E
 

Change in Rank

Podium Podium
Talk to a Representative: 833-276-3486
Key Facts For Podium
  • Major Clients:
    Available upon request, , , ,
  • Year Founded:
    2014
  • Fulltime Employees:
    250+
  • Active Clients:
    15000+
  • Revenue:
    Unknown
  • Client Retention Rate:
    98%
  • Pricing:
    M
  • Website:
    www.podium.com
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Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Neumann Paige
Talk to a Representative: 866-922-1730
Key Facts For Neumann Paige
  • Major Clients:
  • Year Founded:
    2018
  • Fulltime Employees:
    10+
  • Active Clients:
    25+
  • Revenue:
    $250,000 - $1 million
  • Client Retention Rate:
    98%
  • Pricing:
    L
  • Website:
    www.neumannpaige.com
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Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Usability

Features

Accuracy

Stability

Support

BirdEye
Talk to a Representative: 800-561-3357
Key Facts For BirdEye
  • Major Clients:
    Available Upon Request
  • Year Founded:
    2012
  • Fulltime Employees:
    100+
  • Active Clients:
    1000+
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    89%
  • Pricing:
    M
  • Website:
    birdeye.com
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Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Reputology
Talk to a Representative: 888-804-4324
Key Facts For Reputology
  • Major Clients:
    Hillstone, Ashley Homestore, Gold's Gym,..
  • Year Founded:
    2012
  • Fulltime Employees:
    100+
  • Active Clients:
    500+
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    92%
  • Pricing:
    M
  • Website:
    www.reputology.com
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Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Usability

Features

Accuracy

Stability

Support

BrandsEye BrandsEye
Talk to a Representative: 27-214619042
Key Facts For BrandsEye
  • Major Clients:
    Quirk eMarketing, Aqua Online, Woolworth..
  • Year Founded:
    2008
  • Fulltime Employees:
    70
  • Active Clients:
    34
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    83%
  • Pricing:
    H
  • Website:
    www.brandseye.com
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Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Trackur Trackur
Talk to a Representative: 919-816-2106
Service Offerings:
Key Facts For Trackur
  • Major Clients:
    Confidential
  • Year Founded:
    2007
  • Fulltime Employees:
    5
  • Active Clients:
    164
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    92%
  • Pricing:
    H
  • Website:
    www.trackur.com
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Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Reputation.com Reputation.com
Talk to a Representative: 877-720-6488
Service Offerings:
Key Facts For Reputation.com
  • Major Clients:
    Confidential
  • Year Founded:
    2006
  • Fulltime Employees:
    4
  • Active Clients:
    44
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    78%
  • Pricing:
    M
  • Website:
    www.reputation.com
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Reviews (1)
Positive Review 1 Reviews
Easy, Reliable and Recognizable to the Consumer - Great Leveraging Tool!
In the past 10 months with Reputation.com, our business has not only been able to leverage the name of Reputation.com to help our customers post reviews but leverage other review sites and increase our business success. As an automotive dealer managing several brands, we have…
Daniel Goodwin

Usability

Features

Accuracy

Stability

Support

Reputation Loop
Talk to a Representative: 866-700-9330
Key Facts For Reputation Loop
  • Major Clients:
    Available Upon Request, , , ,
  • Year Founded:
    2014
  • Fulltime Employees:
    100+
  • Active Clients:
    1000+
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    92%
  • Pricing:
    L
  • Website:
    www.reputationloop.com
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Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Marketing 360
Talk to a Representative: 800-705-0177
Key Facts For Marketing 360
  • Major Clients:
    Available Upon Request, , , ,
  • Year Founded:
    2001
  • Fulltime Employees:
    100+
  • Active Clients:
    1000+
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    93%
  • Pricing:
    H
  • Website:
    www.marketing360.com
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Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Salesforce ExactTarget Marketing Cloud Salesforce ExactTarget Marketing Cloud
Talk to a Representative: 415-901-7000
Key Facts For Salesforce ExactTarget Marketing Cloud
  • Major Clients:
    Scottrade, Progreive, Prime Visibility, ..
  • Year Founded:
    2004
  • Fulltime Employees:
    3
  • Active Clients:
    45
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    85%
  • Pricing:
    L
  • Website:
    www.salesforce.com
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Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Evaluation Criteria: Best Reputation Management Software
Usability Ease of Use

When reviewing reputation management software we analyze the overall usability of the software. Having a tool that is easy to use and understand is essential for busy reputation managers. We compare the different ways elements are visually organized in competing software offerings to understand how different design decisions can affect the usability of the software and which tools do it best.

Features Powerful Functions

The features of the software make or break the value the software has to those looking to manage their reputation online. Our research team compares the raw features of each software to understand what the software can and cannot do. Having features that enable real-time updates, report generation, and even information importing and exporting are all valuable features we look for.

Accuracy Correct Information

Our research team ensures that the reputation management software is pulling valuable and accurate information into the software. Having dated or incorrect information can give the reputation manager using the software an incorrect look at their current situation. It is important for the software to prioritize having accurate and up-to-date information to relay to the end user.

Stability Minimal Downtime Incidents

It is important for software to be stable. For different types of software this can mean different things, but the important factor is whether or not the end user is able to use it when they need to. Our research team compares the overall stability of different reputation management software for both stand-alone software and cloud software to ensure the software has a history of great uptime and stability.

Support Easy Communication

As with any type of software, having customer support is essential. If the software is not behaving how the user expects it to behave, it is important that a support team is available to take a look at the behavior and assist the client. We analyze the different customer support channels made available, how issues are tracked, and how quickly a customer can have their issue resolved on average.

 
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