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Our Selection Process For
Best Call Tracking Software Australia

Last updated: October 1, 2017

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Best

Top 5 Call Tracking Software Australia

Best Call Tracking Software Australia - October 2017

UPWARD
TREND
DOWNWARD
TREND
NO
CHANGE
 
 

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

Overall Score

0
100
 
G
VG
E
 

Change in Rank

Leaders

1

Boostability

Australia Division

Kelly Shelton
800-261-1537
More info

Visit Website

2009

Above $10 million

465

7500+

92%

L

J.D. Power, Fieldstone Homes, Dexter Law, Alegria Shoes, Artbeats

 

100

 

100

 

100

 

100

 

100

100%

NC

 

2

Nascomms

Carindale, Australia

Kamlesh Bajaj
360-449-5933
More info

Visit Website

1999

$1 million - $3 million

2

36

89%

M

Confidential

 

100

 

99

 

98

 

100

 

99

99.2%
Increased +2

+2

 

3

Jet Interactive Pty Ltd

Sydney, Australia

Lachlan McBride
1300-10-13-10
More info

Visit Website

2006

$3 million - $5 million

4

2000

100%

H

Google Australia, Foxtel, Westpac Bank, Canon, National Australia Bank

 

96

 

98

 

99

 

98

 

100

98.2%

NC

 
Strong Performers

4

AVANSER

Sydney, Australia

Christopher Nonis
130079584
More info

Visit Website

2003

$250,000 - $1 million

1

28

90%

M

Honda, PROTON CARS, LANIER KITOME, YAHOO SEARCH MARKETING

 

96

 

98

 

96

 

100

 

96

97.2%
Increased +1

+1

 

5

Ifbyphone

Australia Division

Irv Shapiro
877-295-5100
More info

Visit Website

2005

Above $10 million

4

3800+

95%

M

KnowledgeShift, HomeFinder, Sotheby's, HH Gregg, Batteries Plus

 

96

 

97

 

96

 

97

 

96

96.4%
Decreased -3

-3

 
Evaluation Criteria: Best Call Tracking Software
GUI Interface Easy to Use Interface

When evaluating call tracking software, our research team spends time comparing the graphical user interfaces of each piece of software. Our approach to analyzing the GUI involves testing various functions to determine whether the interface adds to or subtracts from the overall experience. Management should be easy to use and contain intuitive aspects which provide different levels of control.

Ease of Integration Quick and Easy Integration

One of the most important aspects of analyzing call tracking software solutions is analyzing the amount of time and effort required by the end client to implement the call tracking solutions into their day-to-day business operations. Whether it be integrating specific phone numbers into advertising campaigns or inserting tracking codes into specific pages, our analysis focuses on ensuring the vendor makes this process simple.

Software Features Variety of Features

Our analysis also spans various software features which range from the tracking and statistical features to the ability to segment specific types of calls to different agents. We analyze the proprietary features in addition to how different software solutions implement the same features differently. By ensuring the software maintains a quality and usable feature set, call tracking software vendors provide their clients with a solid experience.

Reporting Methods In-Depth Reports & Metrics

Having access to comprehensive reports on the success of different advertising campaigns from the perspective of inbound calls is crucial to the use of call tracking solutions. Our analysis discerns the useful statistics included in a report from information which may be deceiving or otherwise useless to the end user. We ensure the vendors we recommend provide their users with useful information and statistics at a glance.

Support Quickly Responds to Clients

Another critical element of our analysis delves into the support practices and capabilities of each software vendor. Having access to support at all times for issues relating to the use of back end services or the actual call tracking and forwarding ensures the vendor will be on top of any issues which may arise during their use of the service. Technical and customer support should be available in a timely manner to resolve issues.

 
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