Client Reviews on Odysys, LLC
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I am thoroughly impressed with the professionalism of the folks at Odysys. They just built me a wonderful new website and switched over my online reservation system, and the experience has been exceptional. McKenzie was patient and extremely responsive to my need for revisions. Changing up a website can be a fraught experience, and I was nervous that the new site might not measure up, or have technical glitches. I am not especially technical, and it turns out I didn't need to be. So far the new site is wonderful. The reservation system is integrated into the site itself and is extremely easy to use. And it's super easy to change out content. I am really happy with Odysys and look forward to a long and fruitful relationship!
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We have been working with Odysys for 2 years and they are top notch all the way around. Odysys handles our website, adWord management, blog posts and email marketing. Great ROI and always professional, responsive and excellent to work with. I highly recommend them.
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I met this company while at a PAII tradeshow in March and attended several of their classes that they held during the 3 days of the show. Wow do they know their stuff - AND our business! I had chosen to only use their web services and went with another company for our reservation system. They were so quick with getting our website up and running that we (our property) were behind! Kent and his team are so very dedicated to their customers, I have NEVER waited for more than a minute or two for a response from any of them, even when I have sent chat messages at 8:30pm on a Sunday night. I am blown away by their customer service and support, truly. I am not a tech savvy person, but they never make me feel like I am asking silly questions when I am certain that they are to someone that knows what they are doing. Just a wonderful company to work with!
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The webinar "Innkeeper's Roadmap to More Bookings" was so informative I couldn't take notes fast enough. I've been in the innkeeping business for 14 years, and this was the first webinar that didn't have a lot of useless information, and was delivered in an organized; user friendly way. I have watched parts of it twice now, and my web designer is in the process of updating our website. Thank you Ben and Courtney for the webinar and followup.
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Our b&b has been an Odysys customer since January 2017 when we migrated our website from another host. The cost to upgrade our old site to mobile was going to be very expensive. Working with Odysys is more like a lease and the product is constantly being upgraded as technology changes. The transition was seamless and now we have a responsive website that I can easily edit myself.In August 2018 we also began using the newsletter service that Odysys has a monthly add-on feature. I easily cover the cost with bookings and I stay engaged and in front of my customers for repeat business.Special shout out to Ben and Tyler for their excellent customer service.
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I am currently putting my personal finishing tweaks on my Inn's new website and I could not be happier with the outcome the Odysys designers created. More than that, the response time via email with the Odysys team has been stellar. In particular, the customer success "point man" Jeff, whose customer service, attention to detail, response time and personal touches made this process, which can often seem overwhelming, a PLEASURE. For site changes I wanted to tackle personally, the back office system is easy-peasy. The CEO Kent has also been very accessible and responsive, and it was his informative webinar that turned me onto Odysys. I am certain that I've made a great move for my business, as well as my psyche! Tommy D, Barnstable, MA
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Great service
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We changed over to Odysys in the Spring of this year. The entire staff made the process seamless- what could have been a terrifying transition ended up being surprisingly simple with no errors! Since the transition, Odydys has helped us every step of the way developing online Gift Cards, adding to our website, and our overall online presence. They are always available and have never once made me feel insecure about all of the things I need help with! With the website, reservation system and money processor all working together, it has freed up my time to attend to other duties of the Inn. We are so happy we made the change!Donna Culpepper-General Manager
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My B&B is Bear Spirit Lodge in Western Montana in the Mission Mountains where nature abounds! The Odysys staff provides truly exceptional service! They listen well, have a very positive attitude, do all the work with great attention to timelines & details.They demonstrate excellent expertise in all that they do! I moved my website account to them in April 2017 & have been so pleased with my website complete makeover & their services. Most recently, I switched to their reservation program & love it. They accommodated my impending timelines & took care of everything in a very short period of time. Kudos to Odysys & especially Ben & McKenzie!
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We are Grand Gables Inn in Palatka Florida. Just used Odysys to rebuild our website and enhance our direct bookings. It has been a superb experience. They were organized, professional, courteous and thoughtful throughout the build and launch. A five star company with a 5 star team!
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