Publix Asset Management Company
Client Reviews on Publix Asset Management Company
Feedback:
Convenient location but poor customer service. I've been shopping here for years and seen a sharp decline in customer service. Cashiers are especially disengaged. While checking out tonight, my cashier, James, was especially rude and disrespectful. I would not recommend this business when there are so many alternatives in the Five Forks area.
Feedback:
Great folks. Reasonable prices. Decent corporate culture...better than most by far.
Feedback:
Waited over 20 minutes to get a wrap. The gentleman asked for help from another associate the didn't respond. The other associate ignored him and then they were out of the wraps that I drove out of my way to pick up. I will go to Mauldin next time.
Feedback:
The store itself is fine. Typical Publix experience. The deli we have had issues with. Three times now we've had a call ahead sandwich order (45 minutes, so plenty of time to prep) and had the sandwich not be ready because the deli ran out of ingredients and didn't bother to call us before arrival. Both times they "couldn't find the number" despite them calling on multiple occasions prior to these incidents. It would all be fine if they had offered anything substantive for the error, but all you are met with is "what else do you want?"... and that's even from the manager. Stay away from the deli if you want great customer service experience.
Feedback:
I had an issue where the sandwiches I picked up in the deli case were mislabeled. When I called the store I was told to bring the back. Vicki was at the customer counter up front. She was very helpful and pleasant. She made sure the deli had my correct sandwiches ready when I arrived. And gave me a credit due to my inconvenience. She also told me a better way to get home because Woodruff Road was partially blocked due to construction. THANK YOU VICKI!!! YOU GAVE ME SUPERIOR CUSTOMER SERVICE!!
Feedback:
I use to love shopping here but the last two times I’ve went in to send money using western union a employee at the help desk “ Celeste” is her name is more than rude to just throw the recipe on the counter with a pen and say sign this. She didn’t even acknowledge me until another customer (white guy) said I was next in line instead of him. She is very rude and disrespectful in her manners. Better training for someone who’s supposed to be in customer service. Maybe she should move to stock shelf’s if she can’t be pleasant to all customers no matter the skin color.
Feedback:
PLEASE FOR THE LOVE OF GOD GET SELF CHECKOUT. Used to love this store, but there is simply no way to check out of it efficiently for a busy person. The deli was half an hour late with my online order today. On Saturday, I had ice cream, just one thing to buy. There is no way to check out without waiting for at least one and usually more than one person in front of you with a huge cart to check out. They don't enforce the 10 items or less rule, their cashiers are painfully slow and they almost never have more than 3 check-out lanes open, forcing people with full carts into the 10 items or less lane, where they form a maddening logjam. Meanwhile, they are paying employees to stand aound waiting to offer to roll your cart out for you. They are so slow when they roll the carts out that I don't have time to let them help me . They don't help, they just slow me down. You'd be better off using those paid positions to open another checkout lane or in the deli, where lines jam up because there aren't enough employees. I left my drippy ice cream where I was standing and walked out in total frustration. Lately I'll go out of my way to avoid Publix. It's painful.
Feedback:
GET A NUMBER SYSTEM IN THE DELI!!! This store would get 5 stars if we didn’t have to wait an hour to get served!! And they say that the “online ordering makes it easy” , but only if you want to wait 3 hours for the first available pick up time!! Other Publix stores have a number system that allows you to shop while you wait with your number. SO much easier. Instead, 50 people crowd the counter arguing over who is next! Come on Publix, listen to your customers!!
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
