Client Review on Steiner Sports

Feedback:

Bought several high end pieces from one of their recent online auctions, had issues with two of the items. One of the items, this Willie Mays sculpture, arrived with several scratches on the marble base. The picture in the auction listing (the one pictured with the full item) does not disclose the scratches. You can see a pattern on the left front that appears to be lines, but without seeing it in person or having it disclosed in the auction like it should have been, how is the buyer to know that it's scratched? There is also a couple more scratches on the side as well as in front of the hand on the top of the base. They tried to file a claim with UPS to say it was damaged in transit in order to get them to pay for their mistake.... The other item is a Mickey Charles Mantle signed ball which was advertised as a PSA 8 signed ball. However the serial number on the PSA baseball holder was for a Mantle signed photo. I communicated for a couple weeks regarding these issues with a representative named Johan. At first, Johan was responsive and asked me to get an estimate on the Mays and he would run it by his supervisor. He also said he would contact PSA on the Mantle ball. I haven't heard back now in several weeks. I've sent multiple unanswered messages. This was my first auction with Steiner and as a major buyer of memorabilia, Steiner Sports Auctions really dropped the ball with me. These are two very fixable issues for someone who could potentially spend tens of thousands of dollars in future auctions. If you don't believe me on that, ask Pristine Auction, Iconic Auctions, Heritage Auctions, Goldin Auctions, SCP Auctions, Mears Auctions, etc. about my purchases...