Last updated: October 1, 2020

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Best
Top 5 Enterprise Social Management SaaS

Best Enterprise Social Management SaaS - October 2020

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

Content Syndication

Content Syndication

Integration

Integration

Analytics

Analytics

Feature Set

Feature Set

Support

Support

Overall Score

0
100
 
G
VG
E
 

Change in Rank

DMA | Digital Marketing Agency DMA | Digital Marketing Agency
Talk to a Representative: 800-569-2754
Key Facts For DMA
  • Major Clients:
    Jet.com, TripAdvisor.com, Kohler, Williams...
  • Year Founded:
    2002
  • Fulltime Employees:
    80+
  • Active Clients:
    500+
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    96
  • Pricing:
    M
  • Website:
    www.digitalmarketingagency.com
Request A Quote
Reviews (94)
Positive Review 94 Reviews
Great servics
Great servics Great servics Great servics Gre...
Muzammil Hussain
Positive Review
Awesome Experience
5/5 You can no more anyone else after reviewi...
Krishna Murti
Positive Review
TheDigitzones
Digital Marketing is "Evergreen" career choic...
The Digizones

Content Syndication

Integration

Analytics

Feature Set

Support

Spiralytics Agency Spiralytics Agency
Talk to a Representative:
Key Facts For Spiralytics Agency
  • Major Clients:
    Full Suite, Ayalaland, Enter PH, Manila Re...
  • Year Founded:
    2013
  • Fulltime Employees:
    50+
  • Active Clients:
    100+
  • Revenue:
    $2 million+
  • Client Retention Rate:
    98%
  • Pricing:
    M
  • Website:
    www.spiralyticsagency.com
Request A Quote
Reviews (23)
Positive Review 23 Reviews
Spiralytics Agency has done an amazing job fo...
Harold Weiner
Positive Review
Working with SpiralyticsAgency has been an am...
Gates Los Angeles
Positive Review
I've worked very closely with Spiralytics Age...
Luke Wale

Content Syndication

Integration

Analytics

Feature Set

Support

HootSuite Media HootSuite Media
Talk to a Representative: 604-484-8902
Key Facts For HootSuite Media
  • Major Clients:
    Dwell , SXSW , Wiley , Marketo , DavidsTEA
  • Year Founded:
    2008
  • Fulltime Employees:
    200+
  • Active Clients:
    5000+
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    92
  • Pricing:
    L
  • Website:
    www.hootsuite.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Content Syndication

Integration

Analytics

Feature Set

Support

Shoutlet Shoutlet
Talk to a Representative: 608-833-0088
Service Offerings:
Key Facts For Shoutlet
  • Major Clients:
    Norwegian Cruise Line, Burger King, AT&T,...
  • Year Founded:
    2010
  • Fulltime Employees:
    35
  • Active Clients:
    300+
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    95
  • Pricing:
    H
  • Website:
    shoutlet.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Content Syndication

Integration

Analytics

Feature Set

Support

iProspect iProspect
Talk to a Representative: 617-449-4300
Key Facts For iProspect
  • Major Clients:
    Yellow Book, Allegis Group, Circuit City,...
  • Year Founded:
    1996
  • Fulltime Employees:
    50+
  • Active Clients:
    150+
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    92
  • Pricing:
    H
  • Website:
    www.iprospect.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Content Syndication

Integration

Analytics

Feature Set

Support

Evaluation Criteria: Best Enterprise Social Management SaaS
Content Syndication
Content Syndication How Content is Delivered
During our analysis of enterprise social management platforms we spend time analyzing the software’s ability to syndicate and publish information across a wide variety of channels and platforms. It is important for the user to have flexibility in where the content and information is being syndicated in order to ensure their marketing message is being received by the correct audiences for the correct campaign.
Integration
Integration Cohesive Social Media
Integration is another important element of our analysis. We ensure the social media platforms we evaluate offer users the flexibility to link up all of their social media outlets while providing them with the ability to control the more in-depth features of each network. We measure the level of flexibility and control that users have across different social media networks in order to ensure they can truly integrate their marketing strategy.
Analytics
Analytics Accurate Metrics and Info
Having access to accurate and up-to-date information is essential for managing larger-sized social media campaigns. We investigate the accuracy and the timeliness of the information being presented to users of the software. Users expect to have information which is relevant to their campaign at the time they are viewing the campaign and will have less interest in viewing information which is dated when trying to make a decision.
Feature Set
Feature Set Variety of Features
The overall feature set of the software is another important area of our analysis to ensure that the platform will contain a large number of features which function as a means to create and automate various social media activities. Having features which add to the use of the software and don’t detract from having a formulated and organized approach to social media ensure the user will be able to best use the software.
Support
Support Quickly Responds to Clients
Users of enterprise social management SaaS solutions will expect for the software to contain professional level support with a fast response time and a quick resolution. We evaluate each of the platforms based on the availability and professionalism of their support team. It is important to ensure that enterprises will have access to support representatives that are knowledge and helpful to resolve issues with the platform.
 
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