VIEW RANKINGS FOR BEST COMPANIES BY PRACTICE AREA:
Services
Our Selection Process For
Best Business Reviews Platforms
Our Selection Process For
Best Business Reviews Platforms

Last updated: September 1, 2020

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Best
Top 10 Best Business Reviews Platforms

Best Business Reviews Platforms - September 2020

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

Usability

Usability

Features

Features

Accuracy

Accuracy

Stability

Stability

Support

Support

Overall Score

0
100
 
G
VG
E
 

Change in Rank

Yelp! Yelp!
Talk to a Representative: 877-767-9357
Service Offerings:
Key Facts For Yelp!
  • Major Clients:
    Confidential
  • Year Founded:
    2004
  • Fulltime Employees:
    235
  • Active Clients:
    28M
  • Revenue:
    1.014 Billion
  • Client Retention Rate:
    99%
  • Pricing:
    M
  • Website:
    www.yelp.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Angie's List Angie's List
Talk to a Representative: 800-445-6937
Service Offerings:
Key Facts For Angie's List
  • Major Clients:
    Confidential
  • Year Founded:
    1995
  • Fulltime Employees:
    4500
  • Active Clients:
    6.0M
  • Revenue:
    1.132 Billion
  • Client Retention Rate:
    98%
  • Pricing:
    M
  • Website:
    www.angieslist.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Accuracy

Stability

Support

TrustPilot TrustPilot
Talk to a Representative: 844-661-9927
Key Facts For TrustPilot
  • Major Clients:
    Confidential
  • Year Founded:
    2007
  • Fulltime Employees:
    820
  • Active Clients:
    12M
  • Revenue:
    50M
  • Client Retention Rate:
    97
  • Pricing:
    L
  • Website:
    www.trustpilot.com
Request A Quote
Reviews (17)
Positive 41.2% 7 Reviews
Where I work, I'm responsible for the brand's...
Madison Dennis
Positive
Such a beneficial product.
Judy M
Negative 58.8% 10 Reviews
This company sucks
Philip Nilsson

Usability

Features

Accuracy

Stability

Support

Better Business Bureau Better Business Bureau
Talk to a Representative: 703-276-0100
Service Offerings:
Key Facts For Better Business Bureau
  • Major Clients:
    Confidential
  • Year Founded:
    1912
  • Fulltime Employees:
    2500
  • Active Clients:
    400K
  • Revenue:
    215M
  • Client Retention Rate:
    99%
  • Pricing:
    L
  • Website:
    www.bbb.org
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Business Consumer Alliance Business Consumer Alliance
Talk to a Representative: 909-825-7280
Service Offerings:
Key Facts For Business Consumer Allianc...
  • Major Clients:
    Confidential
  • Year Founded:
    1928
  • Fulltime Employees:
    204
  • Active Clients:
    300K
  • Revenue:
    4.6M
  • Client Retention Rate:
    97
  • Pricing:
    M
  • Website:
    www.checkbca.org
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Manta Manta
Talk to a Representative: 888-875-5833
Key Facts For Manta
  • Major Clients:
    Confidential
  • Year Founded:
    2005
  • Fulltime Employees:
    20+
  • Active Clients:
    64M
  • Revenue:
    20M
  • Client Retention Rate:
    97
  • Pricing:
    L
  • Website:
    www.manta.com
Request A Quote
Reviews (41)
Positive 58.5% 24 Reviews
Manta has been a fantastic way for people to...
Joseph Licata
Positive
Great company!
Timothy Neeld
Negative 41.5% 17 Reviews
I was contacted by my credit union of the sus...
rs perez

Usability

Features

Accuracy

Stability

Support

Yellow Pages Yellow Pages
Talk to a Representative:
Service Offerings:
Key Facts For Yellow Pages
  • Major Clients:
    Confidential
  • Year Founded:
    1966
  • Fulltime Employees:
    722
  • Active Clients:
    80M
  • Revenue:
    403.2M
  • Client Retention Rate:
    99%
  • Pricing:
    Unknown
  • Website:
    www.yellowpages.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Consumer Affairs Consumer Affairs
Talk to a Representative: 866-773-0221
Service Offerings:
Key Facts For Consumer Affairs
  • Major Clients:
    Confidential
  • Year Founded:
    1998
  • Fulltime Employees:
    189
  • Active Clients:
    26M
  • Revenue:
    50M
  • Client Retention Rate:
    99%
  • Pricing:
    M
  • Website:
    www.consumeraffairs.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Accuracy

Stability

Support

PlanetRate PlanetRate
Talk to a Representative: 40 744323545
Service Offerings:
Key Facts For PlanetRate
  • Major Clients:
    Confidential
  • Year Founded:
    2016
  • Fulltime Employees:
    2
  • Active Clients:
    2.7M
  • Revenue:
    1.6M
  • Client Retention Rate:
    97%
  • Pricing:
    L
  • Website:
    planetrate.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Accuracy

Stability

Support

HundredX HundredX
Talk to a Representative: 569-638-6930
Service Offerings:
Key Facts For HundredX
  • Major Clients:
    Confidential
  • Year Founded:
    2012
  • Fulltime Employees:
    37
  • Active Clients:
    500K
  • Revenue:
    7M
  • Client Retention Rate:
    99%
  • Pricing:
    H
  • Website:
    hundredxinc.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Evaluation Criteria:
Usability
Usability Ease of Use
During our evaluation of review management software our research team analyzes the usability of the software. This involves comparing the interface to competing platforms and having different people test the software to ensure the software is easy to use. This also involves analyzing the different help files and instructions provided by the software publisher to help users solve problems with their use of the software.
Features
Features Powerful Functions
The individual features and functions of the software are analyzed to understand the value they bring to the software and how usable they are compared to competing review management software. Does the vendor have key features that other competitors have that might be considered a required feature? Do they have unique features that differentiate them from other offerings in their industry?
Accuracy
Accuracy Correct Information
The accuracy of any statistics or reports generated from the software is vital to give clients an accurate view of the status of their online reviews and reputation. We analyze the types of statistics that are gathered and served to the end user and the validity of those statistics. We analyze how the software collects information on the reviews and whether the information is cached or being updated in real-time.
Stability
Stability Minimal Downtime Incidents
Our analysis of the stability of the software involves a dive into how the software performs over a long period of time. Does the software ever go down or stop functioning properly, and if so for how long? Does the vendor performing preventative maintenance to ensure that the software will continue to work with consistent performance? What is their historical uptime and SLA?
Support
Support Easy Communication
Having a strong support team behind the software is also important for review management software. Our research team investigates the different support resources they have on their team, the online documentation that they have, and how they receive complaints or issues from their customers. Are they using software that will enable them to identify issues and resolve them quickly?
 
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Our Selection Process For
Best Business Reviews Platforms
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